Returns

Returns/Refunds

At The Wine Pantry, we have carefully selected a beautiful range of wines from here and abroad that have gone through our tasting panel for extensive consideration. We only offer refunds under the criteria below.

If you receive a product where quality may be compromised or spoiled, you will need to contact The Wine Pantry to advise us of this instance. We will then either refund the full amount of that spoiled bottle or send a replacement bottle if available.  The Wine Pantry may ask you to produce the bottle as proof of spoilage.

If you receive a case with 1 or more broken bottles in it, please inform the driver upon receiving the goods. You will also need to inform The Wine Pantry withing 2 working days of the date of delivery and The Wine Pantry will replace those bottles or offer you a refund for the amount of the broken bottles or send replacement bottles if available. The Wine Pantry may also ask you to provide proof of the damage, as a condition of refund or replacement.

Risk of damage, loss or deterioration to product passes on to the buyer upon accepting receipt of goods and therefore no refunds are offered on goods that are damaged after delivery.

No other refunds will be offered outside of the Refund/Return policy that is outlined on this page. No returns will be accepted and no refunds will be made to the purchases you make via The Wine Pantry website.

All refunds will be processed within 7 days of your notification to The Wine Pantry.